Terms of Service

Last Updated: September 2026

Welcome to Sona Herbal. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and purchases made through our online store.

By accessing our website, placing an order, or using any of our services, you agree to these Terms. Please read them carefully before making a purchase.

1. General Terms

Throughout these Terms, “Sona Herbal”, “we”, “us”, and “our” refer to the business operating the Sona Herbal website and services.

“You”, “your”, “customer”, or “user” refers to any person accessing our website or purchasing our products.

We reserve the right to update or modify these Terms from time to time. The latest version published on our website will apply to subsequent use of the website and purchases, subject to applicable law.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using our website on behalf of another person or organisation, you confirm that you have the authority to do so.

3. Products & Information

We make reasonable efforts to display product descriptions, ingredients, quantities, packaging, photographs, prices, and other information accurately.

However, product packaging, labels, colours, design, or appearance may occasionally vary due to packaging updates, manufacturing batches, photography, screen settings, or other operational reasons without materially changing the product.

We reserve the right to modify or discontinue products, packaging, offers, or product variants, subject to applicable law.

4. Personal Care Disclaimer

Sona Herbal offers hair care, herbal and personal care products.

Individual results may vary depending on factors including hair type, scalp condition, frequency and method of use, lifestyle, environmental factors, and individual suitability.

Unless expressly stated and legally permitted, information available on our website or marketing channels should not be interpreted as medical advice, diagnosis, or treatment.

Customers with known allergies, sensitivities, medical conditions, or other concerns should review the product information and, where appropriate, consult a qualified healthcare professional before use.

Discontinue use and seek appropriate professional advice if you experience an adverse reaction.

5. Orders

An order placed through our website constitutes an offer to purchase the selected products.

We reserve the right to accept or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability

• Incorrect pricing or product information

• Payment failure

• Incorrect or incomplete customer information

• Suspected fraudulent or unauthorised transactions

• Technical errors

• Delivery restrictions

• Orders placed for unauthorised resale or other misuse

Where an already-paid order is cancelled by us and a refund is due, the eligible amount will be refunded in accordance with our refund policy and applicable law.

6. Pricing & Payments

All prices displayed on our website are shown in Indian Rupees (₹) unless otherwise specified.

Applicable taxes, shipping charges, discounts, or other charges will be displayed where applicable during checkout.

Payments may be processed through third-party payment service providers. We do not control the internal processing timelines, security systems, or service availability of such third-party providers.

You agree to provide accurate and authorised payment information when making a purchase.

7. Offers, Coupons & Discounts

Promotional offers, coupon codes, prepaid discounts, bundles, free products, and other promotions may be subject to specific conditions.

Unless otherwise stated:

• Offers cannot be combined.

• Coupon codes may have validity periods.

• Certain products may be excluded.

• Offers may be modified or withdrawn for future orders.

• Promotional benefits cannot ordinarily be exchanged for cash.

We may cancel or restrict promotional benefits in cases of misuse, manipulation, duplicate claims, technical errors, or suspected fraudulent activity.

8. Shipping & Delivery

Customers are responsible for providing complete and accurate delivery information, including their name, address, PIN code, mobile number, and other information reasonably required for delivery.

Estimated delivery dates are estimates and may be affected by courier operations, weather, public holidays, regional restrictions, natural events, operational disruptions, or circumstances outside our reasonable control.

We will make reasonable efforts to facilitate delivery but cannot guarantee a specific delivery date unless expressly stated.

Customers should review our Shipping Policy for additional information.

9. Order Tracking

Where tracking is available, customers may track their orders through the tracking facility provided on our website or through communications sent after dispatch.

Tracking information is generally provided by the relevant logistics provider and may occasionally take time to update.

10. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return, Replacement & Refund Policy published on the website.

Because we sell personal care products, opened, used, unsealed, or partially consumed products may not be eligible for return for hygiene and safety reasons, except where otherwise required by applicable law.

Customers should report damaged, leaking, missing, incorrect, or materially defective products within the period specified in our Return, Replacement & Refund Policy and provide the requested evidence.

11. Incorrect Delivery Information

Customers are responsible for ensuring that their delivery details are correct before placing an order.

If delivery cannot be completed because of an incorrect/incomplete address, incorrect contact details, customer unavailability, refusal to accept delivery, or another reason attributable to the customer, additional shipping charges may apply where permitted by law.

12. Intellectual Property

Unless otherwise stated, all content available through the Sona Herbal website—including brand names, logos, product photographs, founder photographs, packaging designs, graphics, videos, text, advertisements, website content, and other creative material—is owned by or licensed to Sona Herbal or the relevant rights holder.

You may not reproduce, copy, modify, publish, distribute, sell, commercially exploit, impersonate, or otherwise misuse such material without appropriate authorisation.

Unauthorised use of Sona Herbal's branding, product imagery, photographs, or other protected material may result in appropriate legal action.

13. Prohibited Uses

You must not use our website or services to:

• Commit or facilitate fraud.

• Submit false information or fraudulent claims.

• Attempt unauthorised access to our systems.

• Introduce malicious software or harmful code.

• Scrape or systematically extract website content without authorisation where prohibited by law.

• Infringe intellectual property rights.

• Impersonate Sona Herbal or another person.

• Misuse promotional offers or refund/replacement processes.

• Engage in activities prohibited by applicable law.

We may restrict access, cancel affected orders, or take other appropriate action where we reasonably identify misuse.

14. Reviews & User-Submitted Content

If you submit a product review, testimonial, photograph, video, feedback, or other content to us, you confirm that you have the right to submit that content and that it does not unlawfully infringe the rights of another person.

Where permitted by applicable law and the permissions obtained from you, such content may be used for customer support, product improvement, marketing, or promotional purposes.

15. Third-Party Services

Our website may use or link to third-party services, including payment gateways, logistics providers, analytics platforms, communication services, social media platforms, and other technology providers.

Use of those third-party services may also be subject to their respective terms and privacy practices.

16. Website Availability

We aim to keep our website and services available and functioning properly, but uninterrupted or error-free availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, technical problems, third-party outages, updates, or circumstances outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Sona Herbal will not be responsible for indirect, incidental, or consequential losses arising solely from circumstances outside our reasonable control or from misuse of our products or website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, nor does anything in these Terms affect statutory consumer rights available under applicable Indian law.

18. Fraudulent Claims & Abuse

We reserve the right to investigate suspicious orders, payment disputes, chargebacks, refund requests, replacement claims, promotional misuse, or other potentially fraudulent activity.

We may request reasonable supporting information such as order details, photographs, videos, delivery confirmation, payment information, or other evidence necessary to investigate a claim.

Providing false or fabricated information may result in rejection of the claim and other appropriate action in accordance with applicable law.

19. Privacy

Your personal information is collected, processed, stored, and used in accordance with our Privacy Policy and applicable law.

By using our website, you acknowledge that certain information may need to be shared with service providers such as payment processors and logistics partners where necessary to process and fulfil your order.

20. Customer Support

For questions regarding orders, deliveries, products, payments, cancellations, refunds, or replacements, customers can contact Sona Herbal through the customer support details displayed on our website.

When contacting us regarding an existing purchase, please keep your Order ID and registered mobile number available so that we can assist you efficiently.

21. Governing Law

These Terms are governed by the laws of India.

Any disputes arising from these Terms, our website, or purchases made from Sona Herbal will be handled in accordance with applicable Indian law and the jurisdictional requirements prescribed by law.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable consumer protection laws.

22. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The updated version will be published on this page along with the revised “Last Updated” date.

23. Contact Us

For any questions regarding these Terms of Service or your order, please contact Sona Herbal Customer Support using the contact information provided on our website.

Sona Herbal
Website: sonaherbal.com