Shipping & Delivery Policy

Last Updated: September 2026

At Sona Herbal, we aim to process and deliver every order safely and as quickly as possible. This Shipping & Delivery Policy explains our order processing, dispatch, tracking, and delivery procedures.

1. Shipping Coverage

We currently ship Sona Herbal products across serviceable locations in India.

Delivery availability depends on the customer's PIN code and the serviceability of our logistics partners. Certain remote or restricted locations may require additional delivery time or may temporarily be unavailable for shipping.

2. Order Processing

Once your order and payment are successfully confirmed, our team begins preparing the order for dispatch.

Orders are generally processed and dispatched within 1–2 business days.

Processing may take longer during:

• Sales and promotional events

• Festivals and public holidays

• High order-volume periods

• Unexpected operational disruptions

• Courier or logistics disruptions

Customers will receive relevant order or shipment updates through the contact information provided while placing the order.

3. Estimated Delivery Time

Most orders are generally delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier serviceability.

Delivery timelines displayed on our website or communicated during checkout are estimated timelines and not guaranteed delivery dates.

Remote locations or areas with limited courier connectivity may take longer.

4. Order Tracking

Once an order has been dispatched, tracking information will be made available wherever supported by the logistics partner.

Customers may track their shipment through:

• The Track Order option available on our website

• Tracking links sent through SMS, WhatsApp, email, or other communication channels, where applicable

• The relevant courier partner's tracking system

Please note that tracking information may take some time to update after the shipment has been handed over to the courier partner.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

From time to time, Sona Herbal may offer free shipping or promotional shipping offers subject to specific order values, products, locations, or promotional conditions.

6. Correct Shipping Information

Customers are responsible for providing complete and accurate shipping information while placing an order, including:

• Full name

• Complete delivery address

• Correct PIN code

• Active mobile number

• Landmark or additional address information, where required

Please carefully verify your delivery information before confirming the order.

Sona Herbal will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Address Changes

If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

We will try to update the address if the order has not yet been dispatched.

Once an order has been dispatched, changing the delivery address may not be possible.

8. Delivery Attempts

Our courier partners may contact you on the mobile number provided with your order to facilitate delivery.

Customers are requested to remain available and cooperate with delivery personnel.

If delivery is unsuccessful because of customer unavailability, an incorrect address, an unreachable phone number, refusal to accept the shipment, or another reason attributable to the recipient, the courier partner may make additional attempts or return the shipment to us.

9. Delayed Shipments

Although we make reasonable efforts to ensure timely delivery, occasional delays may occur because of circumstances outside our reasonable control, including:

• Courier network disruptions

• Weather conditions

• Natural disasters

• Regional restrictions

• Public holidays

• Transportation delays

• Operational issues at courier hubs

• Government restrictions

• Incorrect or incomplete customer information

If your shipment is delayed beyond the expected timeline, please contact our customer support team with your Order ID so that we can assist you.

10. Damaged or Tampered Packages

Please inspect the outer packaging when receiving your order.

If the package appears significantly damaged or tampered with, we recommend recording clear photographs and/or a continuous unboxing video.

If you receive a damaged, leaking, incorrect, or incomplete order, please contact Sona Herbal Customer Support within 48 hours of delivery.

Please provide:

• Order ID

• Registered mobile number

• Clear photographs of the parcel

• Photographs of the shipping label

• Photographs of the affected product(s)

• Unboxing video, wherever available

Claims will be reviewed in accordance with our Return, Replacement & Refund Policy.

11. Lost Shipments

If tracking shows unusual inactivity or you believe your shipment may have been lost in transit, please contact our customer support team.

We will coordinate with the relevant logistics partner to investigate the shipment.

If the courier confirms that the shipment has been lost, we will take appropriate action, which may include reshipping the order or issuing an eligible refund.

12. Shipment Marked Delivered but Not Received

If tracking shows your order as delivered but you have not received it, please first check with family members, neighbours, building security/reception, or anyone else who may have accepted the shipment on your behalf.

If you are still unable to locate the package, contact Sona Herbal Customer Support as soon as possible with your Order ID.

We will raise the matter with the relevant courier partner for investigation.

13. Undeliverable or Returned Shipments

An order may be returned to us if:

• The address provided is incorrect or incomplete

• The customer cannot be contacted

• Multiple delivery attempts are unsuccessful

• The customer refuses delivery

• The location becomes unserviceable

• The courier is unable to complete delivery for operational reasons

Once the shipment is returned to us, any reshipment or refund eligibility will be handled according to the circumstances of the order, our applicable policies, and applicable law.

14. Customer Support

For any shipping or delivery-related assistance, please contact Sona Herbal Customer Support using the contact details available on our website.

Please keep your Order ID and registered mobile number ready so our team can assist you quickly.

Sona Herbal
Website: sonaherbal.com